Remote customer support
3 original explainers from our newsroom on Remote customer support, covering United States. Newest first; this page refreshes as new updates are published.
- Free resources to learn remote customer support online
Free resources to learn remote customer support online: the core skills to build, free courses from help desk software makers and online learning platforms, public library and government career resources, practice with m
- How to price remote customer support work: pricing methods explained
How to price remote customer support work: hourly rates, per-ticket pricing, monthly retainers, per-channel and coverage-based pricing, project setup fees, factors that affect rates, researching the market, calculating y
- Remote customer support side hustle: skills, tools and first clients explained
Remote customer support as a side hustle, explained: the skills clients and employers look for, the tools used in support work, types of remote support roles, setting up a home workspace, finding first clients and part-t